Frequently Asked Questions

Q: I am interested in your services; how do I get started?

Call us today at 304-766-9669 or 304-766-2265 and we will discuss your specific needs.


Q: Who is eligible?

The ADW program is for people who:

ADW members cannot be paid caregivers in another waiver program or the West Virginia Medicaid Personal Care Services program. 


Once someone is acce​pted, an opening for the program must be available to participate in the program.    


Q: I already have homemaker services with another agency; can I change agencies without losing my services?

Yes! It is your right to choose which agency is best for you.


Q: Can I call the office after work hours?

Yes. Office hours are 8:30am - 4:30pm, but we can be reached 24 hours a day, 7 days a week. All after hours calls will be returned in a timely manner. If you have an emergency, please call 911.

 

Q: Do you have a Nurse Supervisor on call?

Yes, we have a nursing supervisor on call and available 24 hours a day, 7 days a week.


Q: Where can I find more information about the program?

You may find the information regarding the program here at dhhr.wv.gov/bms/Programs/WaiverPrograms/ADWProgram/Pages/ADW-Policy-and-Forms.aspx